# Stilllight · support

Contact: info@gallaxgames.com. Include your iPhone model, iOS version, Stilllight version and what happened. Do not send passwords, card details or Apple verification codes. The game opens an email draft only; it never sends automatically.

## Getting started

Tap the central star or Gather Light twenty times to welcome Pebble. Grow contains more companions and upgrades. Sky contains eight constellation patterns and a Beginnings view for Reflection and Renewal. Spend Light freely: prestige counts Light earned, not just the balance you still hold.

## Offline progress

Companions and automatic tending work offline. Gathering stops accumulating after eight hours between visits; A Longer Horizon extends this to eighteen hours through play, and Open Sanctuary to twenty-four. Your previous Light is never taken away. The return summary has already credited its displayed amount. Reopening it cannot claim it twice.

## Reflection and Renewal

Reflection gives Insight after 150,000 cycle Light and restarts the immediate economy. Renewal is a deeper reset after four constellations and enough earned Insight. Every connection, Stardrop, colour and permanent purchase survives both. Read the exact preview before confirming; choose Keep tending this sky to cancel.

## Purchases

Use Settings → Restore purchases with the Apple Account that bought your permanent extras. Restore covers Quiet Skies, Lasting Radiance and Open Sanctuary. Finished consumable Stardrop packs and spent currency cannot be restored after deleting the app. Pending purchases arrive after Apple approval; unfinished deliveries are retried on launch. Apple handles payment and refunds at https://reportaproblem.apple.com/.

## Saving and recovery

Keep the app installed: there is no account or cloud sync. The game writes a local primary save and keeps a previous valid backup. If the primary is damaged it recovers the backup and preserves the damaged file. If neither save is readable, it stops destructive writes and purchases. Try Retry save first. The explicit preserve-and-start-fresh option retains damaged files for investigation but loses local progress and Stardrops. Contact support before choosing it if you want help.

## Sound, motion and appearance

Music and effects have separate saved volume controls. Music respects the silent switch, pauses in the background and responds to interruptions. After headphones disconnect, adjust a sound control to resume. Dusk is subdued indigo; Night is dimmer; Device follows the iPhone. Device Reduce Motion is always respected. Gentler Motion and optional haptics are in Settings.

## Optional videos

No forced, banner or app-open ads. A voluntary video gives 2× Light for ten minutes, with thirty minutes between claims. If a video cannot load or is closed without earning its reward, no reward or cooldown is applied. Quiet Skies replaces videos with an instant free claim at the same interval. Normal progress works without advertising or a connection.